FAQ

1. Do I need an account to place an order? No, guest checkout is always available. However, having an account offers perks like a faster checkout process, easy access to your order history, and exclusive updates on new releases and promotions.

2. Which payment methods do you accept? We accept PayPal and all major credit cards, including VISA, Mastercard, Discover, and American Express.

3. How secure is my online transaction? When you shop at puredewy, your information is entered into an SSL-secured webpage. Your data is then encrypted and sent directly to our credit card provider's network for authorization. Your card details are never stored on our servers.

4. Are there currency exchange rates? All transactions are processed in US Dollars. If your credit card is based in another currency, the total will be calculated by your bank based on the daily exchange rate at the time of processing.

5. How should I enter my shipping address? Please ensure all information is entered in English. This includes punctuation. If your address contains non-English characters, please use the closest English equivalent to ensure our shipping system processes it correctly.

6. Can I change my address after ordering? Shipping addresses cannot be revised once the order has been processed or shipped. We recommend using a permanent residential address rather than a temporary vacation address to avoid delivery issues.

7. How long does shipping take and how do I track my order? Delivery times depend on the shipping method selected. Once dispatched, you will receive an email with your tracking number. Please note that we are not responsible for delays caused by local customs departments.

8. What if items are missing from my order? If your package arrives incomplete, please contact us immediately at klesgedja@gmail.com.